English 
Español
Department: Neaman Plastic Surgery & Medi Spa
Reports to: Medi Spa/Clinic Manager
Overtime Status: Non-exempt
Job Types: Full-time, 5 Days onsite
Pay Rate: $23.00 – $26.00 Hourly
Neaman Plastic Surgery and Medi Spa is seeking a full-time, skilled, talented, and highly motivated Care Team Call Center Concierge to join our growing company. We thrive together each day because we believe in hard work and integrity and only accept the highest standard of excellence.
We are seeking a dependable, detail-oriented, and dynamic self-starter with excellent customer service skills and a passion for providing exceptional patient care to join our thriving clinic as a key member of our team. This position requires strong communication skills and the ability to multitask in a fast-paced environment. The ideal candidate is expected to maintain the highest level of professionalism and ethical standards.
Compensation will be based on credentials and experience. Eligible for the following additional benefits: discounted services and product discounts. Employer-sponsored medical, vision, and dental insurance coverage, along with 401K for the employee.
Essential Job Functions:
- Above average ability to problem solve, solution-oriented, and detail-oriented.
- Answering phone calls. Accurately taking and delivering messages to the appropriate provider staff.
- Daily faxing, scanning, and data entry.
- Scheduling new and returning patients.
- Knowledge of all providers’ schedules and restrictions.
- Professional looks, dress, hygiene, and overall appearance that you would expect to see in a Medical Spa/Plastic Surgery practice.
Key Responsibilities:
- Patient Support, Answer incoming calls in a courteous and professional manner.
- Schedule appointments for patients, ensuring accurate and timely bookings.
- Direct calls to the appropriate departments or team members as necessary, ensuring a smooth and efficient call flow.
- Maintain accurate patient information in the EMR, ensuring confidentiality and compliance with HIPAA.
- Ensure an exceptional patient experience, answering questions and handling calls with empathy and professionalism.
Skills/Requirements:
- High School graduate or equivalent.
- 2+ years of call center or medical/clerical experience.
- Experience with EMR system.
- Critical thinking, above average ability to handle multiple tasks and phone calls in a positive manner.
- Provide excellent customer service in a positive, friendly, and accommodating manner.
- Ability to work in a fast-paced, team-oriented environment.
- Knowledge of medical records confidentiality (HIPAA Compliance).
- Must have experience with computers, printers, copiers, telephones, and faxing.
