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Department: Neaman Plastic Surgery | Salem, Oregon
Reports to: Clinic Manager
Overtime Status: Non-exempt
Job Types: Full-Time
Compensation: $60,000–$75,000 annually + bonus potential, depending on experience
Help Redefine Healthcare in the Willamette Valley
Neaman Plastic Surgery is seeking an exceptional Cosmetic Surgery Sales Representative to join our Cosmetic Surgery team.
This is a high-impact, sales-focused role for someone who is polished, highly driven, compassionate, motivated, and skilled at building relationships over the phone and in person. The primary focus of this position is phone-based sales, lead follow-up, consultation conversion, and helping prospective cosmetic surgery patients take the next step in their journey.
This is not a front desk role. This is not a basic scheduling position. This is a key sales and patient relationship role within our cosmetic surgery department.
We are looking for someone with proven sales experience, excellent phone skills, strong follow-through, and the ability to confidently discuss pricing, financing, deposits, and next steps while still creating a caring and supportive patient experience.
About Neaman Wellness Center
Neaman Plastic Surgery is known for exceptional surgical outcomes, high-quality patient care, and a strong reputation in cosmetic surgery and aesthetic medicine.
Our team is passionate about helping patients feel confident, cared for, and supported from start to finish. We are looking for someone who can combine sales ability with compassion and professionalism to help patients move forward in their cosmetic surgery journey.
This is an exciting opportunity for someone who wants to be part of a growing cosmetic surgery program and play a direct role in department growth. The right candidate will have the opportunity to make a meaningful impact on patient experience, consultation conversion, surgery scheduling, and overall practice success.
KEY RESPONSIBILITIES
- Serve as the primary sales and relationship contact for prospective cosmetic surgery patients
- Respond promptly to patient inquiries by phone, email, text, and in person
- Conduct phone-based sales conversations with professionalism, warmth, and confidence
- Build strong relationships with prospective and established patients
- Educate patients on the consultation process, surgery scheduling process, and next steps
- Educate patients on the consultation process, surgery scheduling process, and next steps
- Confidently review consultation fees, surgical quotes, deposits, financing options, payment timelines, and balance due dates in alignment with practice policy.
- Discuss financing options and help patients understand available payment solutions
- Follow up consistently with leads, consultations, and undecided patients
- Convert qualified leads into scheduled consultations
- Convert consultations into scheduled surgeries
- Support in-person sales conversations when needed
- Coordinate surgical scheduling, pre-operative appointments, and related patient communication
- Maintain accurate documentation in the EMR and practice management systems
- Track patient communication, follow-up activity, and conversion opportunities
- Partner closely with surgeons, clinical staff, front office, billing, marketing, and leadership
- Provide a luxury-level patient experience that reflects the reputation of Neaman Plastic Surgery
- Maintain confidentiality, professionalism, and compliance with HIPAA standards
- Support department goals, sales initiatives, and practice growth
WHAT SUCCESS LOOKS LIKE
A successful Cosmetic Surgery Sales Representative will:
- Be comfortable spending significant time on the phone
- Follow up with leads consistently and confidently
- Build trust quickly with prospective patients
- Understand how to guide patients through financial conversations
- Convert qualified inquiries into consultations
- Convert consultations into scheduled surgeries
- Track opportunities and maintain organized follow-up systems
- Stay motivated by goals, results, and department growth
- Balance sales confidence with compassion and professionalism
- Create an excellent patient experience from first contact through surgery
This role is ideal for someone who enjoys sales, understands the importance of follow-through, and is motivated by helping patients make confident decisions.
WHAT WE ARE LOOKING FOR
The right person for this role is confident, polished, highly motivated, and organized. They enjoy connecting with people, understand the importance of follow-up, and are comfortable discussing money, financing, and patient commitment.
A strong candidate will have:
- Proven sales experience with measurable success
- Strong phone sales experience
- Experience converting leads, closing sales, or meeting performance goals
- Experience in cosmetic surgery, medical aesthetics, elective healthcare, surgical services, luxury sales, or high-touch customer service preferred
- Excellent telephone skills and confident in-person communication
- Strong ability to build rapport and trust with patients
- Comfort discussing pricing, deposits, financing, and payment expectations
- Ability to balance empathy and compassion with sales confidence
- Detail-oriented and organized approach to follow-up and documentation
- Strong problem-solving skills and ability to remain calm under pressure
- Professional appearance, tone, and demeanor
- Ability to work in a fast-paced, growing practice
- High personal accountability and strong internal motivation
- Team-oriented mindset
- Experience with EMR systems, patient financing platforms, or CRM-style follow-up systems preferred
IDEAL CANDIDATE
You may be a great fit if you:
- Love talking with people
- Have proven sales ability
- Are highly driven and self-motivated
- Enjoy helping patients make confident decisions
- Are not afraid to pick up the phone and follow up
- Can speak professionally and confidently face-to-face
- Are comfortable discussing pricing, financing, and next steps
- Understand the value of both compassion and conversion
- Thrive in a goal-oriented environment
- Want to be part of a high-performing, growth-focused team
- Bilingual (English and Spanish)
If you are driven, polished, detail-oriented, compassionate, and excited by the opportunity to help patients move forward with cosmetic surgery, we would love to hear from you.
Apply today to join Neaman Plastic Surgery as our next Cosmetic Surgery Sales Representative.
KEY PERFORMANCE INDICATORS
- Speed-to-lead response time
- Number of outbound follow-up calls/texts/emails
- Lead-to-consultation conversion rate
- Consultation-to-surgery booking rate
- Quote follow-up completion
- Deposit collection and surgery scheduling conversion
- CRM/EMR documentation accuracy
- Patient experience and communication quality
REQUIRED QUALIFICATIONS
- Prior experience in sales, account management, patient coordination, hospitality, medical aesthetics, cosmetic surgery, elective healthcare, or luxury customer service strongly preferred
- Proven ability to meet goals, close sales, or convert leads preferred
- Excellent written and verbal communication skills
- Strong computer skills and ability to learn practice management systems
- Understanding of patient financing or willingness to learn
- Ability to maintain discretion and confidentiality
- Must be dependable, professional, and highly motivated
